Sutherland is hiring freshers in India for the roles Associate – Customer Service an off-campus recruitment drive. Candidates with undergraduate or postgraduate degrees are eligible to apply. The job profile, location, education requirements, and skills required are provided in the job description. Interested candidates can apply through the provided application link.
Respond to customer service inquiries. With the main function of reducing churn, fielding / probing / overcoming objections for subscribers’ cancellation and suspension requests.
Clerical services include customer loyalty data analysis, job aid creation, quality monitoring, sales, coaching, and tracking and trending of customer comments and requests.
Complete all agreed-upon KPIs. Work proactive to ensure that potential issues are escalated as needed.
Eligibility Criteria:
Proficient writing skills in the language to support – Able to work positively in a fast-paced, changing environment.
Candidates have a high school diploma or equivalent or Bachelor’s degree.
Basic keyboarding abilities on a PC; Microsoft Office experience (Outlook, Word, Excel)
Experience with direct client contact and technical support.
Ability to multitask and have excellent organizational skills.
Able to use great communication, decision-making skills and a positive outlook to help customers, manage problems and find ways to go above and beyond – Sees through the eyes of the customer.
Preferred skills:
Ability to be articulate, bright and curious – Passionate about service – Sales / Retention experience.
Experience of working in a customer-centric environment.
Knowledge of working in a subscription / technical industry.
Experience working with CRM applications.
About Sutherland :
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
