... Wipro Career | Trainee/Management Trainee | Apply Now - HireHuntIndia.com

Wipro Career | Trainee/Management Trainee | Apply Now


Company Name: Wipro
Post Name: Trainee/Management Trainee
Salary: INR 3.8-5 LPA (via Glassdoor)
Degree: Any Graduate degree
Batch: 2021/2022/2023/2024/2025
Experience: Freshers
Job Location: Noida/Gurugram, India

Job Description & Responsibilities:-

  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
  • Update own availability in the RAVE system to ensure productivity of the process
  • Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all client queries
  • Resolve client queries as per the SLA’s defined in the contract
  • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Maintain and update self-help documents for customers to speed up resolution time
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by complying with service agreements

Eligibility Criteria:-

  • Any Graduate Degree

Required Skills Set:-

  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

Join our WhatsApp Channel: Click Here

Apply Link(Noida):- Click Here

Apply Link(Gurugram):- Click Here

To apply for this job please visit careers.wipro.com.

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