“General Skills (Communication and Soft Skills) – Ability to effectively listen and respond appropriately, probe and position to create a dialogue with the customer to build a positive experience – Ability to empathize and relate to customers – Prioritize the customer’s needs and concerns throughout the call – Ability to efficiently handle complicated concerns and provide alternate solutions or options while keeping in mind customer’s needs and considering business impact – Can structure a call in an organized, efficient, and professional manner which is easy to understand by the customer – Ability to present oneself as positive, polite, and professional throughout the call Technical Skills – Basic knowledge and understanding of overall client process – Identifies routine customer needs/problems and determines solutions/options to resolve problems using current workflow – Comes up with new idea/s to improve own work area – Technical functional knowledge – possesses technology savviness and adept in adapting to any changes in tools and processes”
Preferred Skills:
Customer Service->Regular CS
Educational Requirements
Bachelor Of Commerce
How to Apply:-
We’re committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.
While the application process depends on the role, there are some constant steps, which are;
Step 1 – Your application Step 2 – Your assessment Step 3 – Your interview Step 4 – Next steps
