IDFC FIRST Bank is hiring for the position of Customer Service Executivein Karnataka; Gurgaon; Noida, India. Candidates with any Graduate/ Post Graduateare eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
Company Name
IDFC FIRSTBank
Position
Customer Service Executive
Qualifications
Any Graduate/ Post Graduate
Batch
2019/ 2020/ 2021/ 2022/ 2023/ 2024
Experience
Freshers (0 – 2 Years)
Location
Karnataka; Gurgaon; Noida, India
Key Responsibilities:
Provide excellent customer service and promote customer centricity by improving the customer service experience, engaging customers, and facilitating organic growth.
Take ownership of customer issues and follow problems through to resolution.
Set a clear mission to enhance service quality and deploy strategies focused on this mission by staying ahead of industry developments and applying best practices to areas of improvement.
Develop service procedures, policies, and standards.
Analyze MIS, enhance productivity, and keep accurate records of customer service actions and discussions.
Recruit, mentor, and develop customer service resources, nurturing an environment where they can excel through encouragement and empowerment.
Adhere to and manage the approved budget, maintain an orderly workflow according to priorities, and control resources to achieve qualitative and quantitative targets.
Enhance service quality and customer focus within the organization.
Manage employee morale and engagement levels to provide best-in-class service, increasing customer satisfaction, loyalty, and retention.
Monitor Twitter, Facebook, and other relevant sites, actively participating in discussions across communities, social networks, and blogs.
Explore business opportunities and improve resolution times with appropriate close looping.
Liaise with various stakeholders in the organization to ensure quick and effective resolution of customer complaints.
Improve brand image through effective complaints and grievance handling mechanisms.
Eligibility Criteria:
Any Graduate/ Post Graduate
About Company:
IDFC FIRST Bank is a leading private sector universal Bank in India. Our Bank’s vision is to “build a world class bank in India, guided by ethics, powered by technology, and to be a force for social good”. IDFC Bank was promoted by IDFC Ltd (est. 1997) which was a premier DFI renowned for financing India’s infrastructure such as roads, ports, and power projects with a balance sheet of Rs. 75,337 crores. Capital First (est. 2012) was a successful technology led NBFC focused on financing consumer and MSME, with strong track record of growth profits and asset quality with a balance sheet of Rs. 27,351 crores. It has provided over 30 million loans & serves 60,000 + villages, cities and towns in India.
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