ZOHO is conducting an off-campus recruitment drive in India for freshers with undergraduate or postgraduate degrees. The company is currently looking to hire Technical Support Engineers positions. Please read the following information carefully for details on the organization, job profile, location, education requirements, job description, skills required, preferred skills, experience level, and application link.
Location : Chennai, Salem, Coimbatore, Tirunelveli, and Madurai
Zoho is a software development company that offers a suite of cloud-based business and productivity tools, including customer relationship management (CRM), email hosting, project management, invoicing, and more. Zoho is known for its user-friendly interfaces and robust features, making it a popular choice for businesses of all sizes. With offices in the US, India, and Japan, Zoho serves customers in over 180 countries.
Job Description
Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
Build a rapport with customers with clear and confident communication.
Focus on customer satisfaction and first-time-resolution.
Engage with the technical team to provide faster resolutions to technical issues.
Work closely with the technical content team to identify gaps in the help module.
