ZoHo is hiring freshers in India for the roles technical support engineer an off-campus recruitment drive. Candidates with undergraduate or postgraduate degrees are eligible to apply. The job profile, location, education requirements, and skills required are provided in the job description. Interested candidates can apply through the provided application link.
Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
Build a rapport with customers with clear and confident communication.
Focus on customer satisfaction and first-time-resolution.
Engage with the technical team to provide faster resolutions to technical issues.
Work closely with the technical content team to identify gaps in the help module.
Requirements:
Excellent communication skills, both verbal and written.
Ability to speak fluent English and any other language (as required for international customers).
Good interpersonal and customer service skills.
Basic computer knowledge and typing skills.
Willingness to work in night shifts.
Prior experience in a similar role would be an added advantage.
About ZoHo:
Zoho is a software company that offers a suite of online productivity, collaboration, and business applications. The company was founded in 1996 and is headquartered in Chennai, India, with additional offices in the United States and other countries. Zoho’s suite of applications includes email, document management, project management, CRM, accounting, and more. The company serves businesses of all sizes, from small startups to large enterprises, and has over 50 million users worldwide. Zoho is known for its affordable pricing, ease of use, and focus on providing a comprehensive suite of integrated applications to help businesses streamline their operations.
