Wipro, a leading software company, is on the hunt for talented freshers in India! The company is hosting an off-campus recruitment drive to fill the role of Internship for Software Engineer. If you have an undergraduate or postgraduate degree, this is the perfect opportunity for you to start your career in the tech industry. Please read the following information carefully for details on the organization, job profile, location, education requirements, job description, skills required, preferred skills, experience level, and application link.
Wipro Limited is a multinational information technology, consulting, and business process services company. It was founded in 1945 and is headquartered in Bangalore, India. Wipro provides a range of services including IT services, consulting, system integration, and digital operations to clients in various industries such as banking, financial services, insurance, healthcare, retail, and more. The company has a global presence with operations in over 50 countries.
Job Requirements
Exceptional communication skills and ability to handle irate customers with empathy and pacification
Technical knowledge in troubleshooting base operating system issues and eagerness to learn new technologies
Experience in troubleshooting Windows, Outlook, Teams, Citrix, VDI, VPN, security apps, and remote support
Timely response to incoming calls and customer emails
Management and resolution of customer complaints
Escalation of issues to supervisors as needed
Provision of product and service information to customers
Research and offering of solutions to customers using available resources
Resolution of customer complaints using applicable software
Routing of calls and tickets to appropriate resources and domains
Documentation of all call information according to standard operating procedures
Recognition and reporting of trends in customer calls to the management team
