Wipro is Hiring | software Engineer

Wipro, a leading software company, is on the hunt for talented freshers in India! The company is hosting an off-campus recruitment drive to fill the role of Software Engineer. If you have an undergraduate or postgraduate degree, this is the perfect opportunity for you to start your career in the tech industry. Please read the following information carefully for details on the organization, job profile, location, education requirements, job description, skills required, preferred skills, experience level, and application link.

Job Position: Software Engineer
Location: Hyderabad / Multiple
Experience: Freshers
Qualification: Graduation/ Post Graduation
Batch: 2018 – 2023
Salary: 6.5LPA (expected)

About Wipro:

Wipro Limited is a multinational information technology, consulting, and business process services company. It was founded in 1945 and is headquartered in Bangalore, India. Wipro provides a range of services including IT services, consulting, system integration, and digital operations to clients in various industries such as banking, financial services, insurance, healthcare, retail, and more. The company has a global presence with operations in over 50 countries.

Job Requirements

  • Exceptional communication skills and ability to handle irate customers with empathy and pacification
  • Technical knowledge in troubleshooting base operating system issues and eagerness to learn new technologies
  • Experience in troubleshooting Windows, Outlook, Teams, Citrix, VDI, VPN, security apps, and remote support
  • Timely response to incoming calls and customer emails
  • Management and resolution of customer complaints
  • Escalation of issues to supervisors as needed
  • Provision of product and service information to customers
  • Research and offering of solutions to customers using available resources
  • Resolution of customer complaints using applicable software
  • Routing of calls and tickets to appropriate resources and domains
  • Documentation of all call information according to standard operating procedures
  • Recognition and reporting of trends in customer calls to the management team
  • Creation of SOPs for new issues and resolutions
  • Completion of call logs and reports

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