Tata Communications leading software company, is on the hunt for talented freshers in India! The company is hosting an off-campus recruitment drive to fill the role of Jr. Customer Service Executive. If you have an undergraduate or postgraduate degree, this is the perfect opportunity for you to start your career in the tech industry. Please read the following information carefully for details on the organization, job profile, location, education requirements, job description, skills required, preferred skills, experience level, and application link.

Job Position: Jr. Customer Service Executive
Location: Across India
Experience: Freshers
Qualification: Graduate/ Post Graduate
Batch: 2018 – 2023
Salary: 4.2 LPA (expected)

About Tata Communications

Tata Communications is a leading provider of digital infrastructure services, with a global network that connects businesses to their customers, employees, and partners. The company offers a range of services, including cloud and hosting, internet services, managed services, and network services. Tata Communications has a strong presence in more than 200 countries, and is committed to providing innovative, reliable, and secure digital solutions that help businesses succeed in a rapidly changing world.

Responsibilities:

• Oversee and drive back office provisioning of service delivery including on-net feasibility, access networks, and customer order provisioning.
• Ensure availability of network systems inventory and bandwidth for provisioning on networks.
• Analyze the need for capacity augmentation and optimization to address capacity issues in networks.
• Manage and monitor the planning and delivery of orders in terms of configuration management.
• Guide and monitor the team to design the network to ensure customer connectivity within the agreed timeframe and supervise handover to the project implementation team.
• Diagnose, troubleshoot, and resolve problems and take corrective action when necessary.
• Provide technical expertise, business planning, and workflow management for ensuring smooth integration of network and system solutions and network improvement.
• Responsible for hardware planning, environment provisioning, documentation, and application deployments for a variety of applications and services.
• Work with client internal stakeholders to provide integrated service delivery across multiple products to meet client requirements.
• Provide expertise to internal teams and/or external vendors and partners to deliver complex solutions in a timely manner.

Qualifications:

• Graduate degree in a relevant field.
• 0-2 years of experience in the industry.
• Knowledge of specific professional operational practices and management or advanced knowledge of specific professional operational practices.
• Ability to apply broad knowledge of specific professional operational practices.
• Ability to check for problems in existing systems and modify work processes following defined procedures.
• Familiarity with network systems inventory and bandwidth provisioning.
• Good understanding of capacity augmentation and optimization.
• Ability to diagnose, troubleshoot, and resolve problems.
• Strong technical and business planning skills.
• Familiarity with hardware planning, environment provisioning, and application deployments.
• Excellent communication and collaboration skills.