Syncron is hiring freshers in India for the roles Support Engineer an off-campus recruitment drive. Candidates with undergraduate or postgraduate degrees are eligible to apply. The job profile, location, education requirements, and skills required are provided in the job description. Interested candidates can apply through the provided application link.

Job Description

Company Name:	Syncron
Position:	Support Engineer
Salary:	Up to 18 LPA (Expected)
Batch:	2022/2021/2020/2019
Experience:	0-2 Years
Job Location:	Remote
Qualifications:	Bachelor’s Degree

Responsibilities:

• Providing Technical and Business Support to our customers.
• Configuring Syncron’s products to fulfil customer’s needs.
• Gathering, analysing, and documenting customer requirements.
• Identifying and reporting enhancement ideas and bugs and channel feedback from the customers.
• Managing cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner in the Syncron ticketing tool.
• Providing fault isolation and root cause analysis for technical issues.
• Publishing documentation in the Knowledge Base, creating/maintaining issue logs, resolution steps.
• Providing configurations, troubleshooting, and best practices to customers.
• Ensuring that SLAs are strictly adhered to.

Requirements:

• Excellent English skills, both verbal and written.
• Strong troubleshooting and problem-solving skills.
• Experience in IT , SQL knowledge (preferred: PostgreSQL), basic XML, data formats, data transmission technologies knowledge.
• Bachelor’s degree in Computer Science or another equivalent field.

Nice to have:

• Experience with tools such as Docker, Jenkins, and history of working with AWS hosted applications.
• Business knowledge of SCM
• Knowledge of Java Enterprise Edition solutions or other objective programming language
• Efficient reading of Java source code and experience with bug-fixing.
• Practical experience in Eclipse or a similar development platform.
• Experience with version control systems (git)

About Syncron:

At Syncron we are creating a new world for leading manufacturers by helping them leverage IoT and AI/Machine Learning towards a future where products will be sold as services. We create cloud-based software solutions that allow such companies like Volvo, JCB and Hitachi (just to mention a few of them) to optimize their supply chain, price their parts and services and utilize mountains of data coming out of modern cars, planes, mining machines and much more.

As a member of the Syncron family, you will be part of an inclusive and diverse workplace, where we want you to be yourself and enjoy the work. You will be given the opportunity to make an impact and directly contribute to our success. Along with continuous learning, you will have the chance to work and interact with innovative people from all over the world.