Deloitte is hiring freshers in India for the roles of Application Support Analyst an off-campus recruitment drive. Candidates with undergraduate or postgraduate degrees are eligible to apply. The job profile, location, education requirements, and skills required are provided in the job description. Interested candidates can apply through the provided application link.
Provide service support for software applications with a high degree of customer satisfaction, expertise, accuracy, and timelines.
Log all Incident/Service Request details and function as the first point of contact for users.
Handle customer interactions with good call etiquettes.
Manage both voice and non-voice support (calls, chats, and email).
Adhere to SLAs such as response time, ASA, etc.
Meet set standards on metrics such as C-SAT, AHT, FCR, escalation threshold, and quality scores.
Perform client value add, prioritize issues, provide VIP support, and calculate business impact.
Process incoming service requests, incidents, and change requests and formulate appropriate responses.
Manage multiple support mailboxes and respond to emails.
Triage and troubleshoot reported issues on all applications.
Report and record new defects on all applications.
Communicate with end-users, including external client users.
Troubleshoot and resolve technology-related issues on technologies such as MS Office and custom-built applications primarily on the Microsoft stack (ASP.NET, C#, Active Directory, and DPASS).
Provision user accounts for external client users.
Requirements:
Knowledge of ITIL concepts of Incident, problem & change management.
Experience in managing voice & non-voice support (calls, chats & email).
Understanding of metrics such as C-SAT, AHT, FCR, escalation threshold, and quality scores.
Good communication skills and the ability to handle customer interactions with good call etiquettes.
Ability to troubleshoot and resolve technology-related issues on technologies such as MS Office, and custom-built applications primarily on the Microsoft stack (ASP.NET, C#, Active Directory, and DPASS).
Ability to prioritize and manage multiple tasks effectively.
Bachelor’s degree in Computer Science, Information Systems or a related field.
About Deloitte :
Deloitte is a global professional services firm that provides audit, consulting, financial advisory, risk advisory, tax, and related services to clients in various industries. The company was founded in 1845 and is headquartered in London, UK. Deloitte operates in over 150 countries and has approximately 345,000 professionals. The firm’s clients range from large multinational corporations to small and medium-sized enterprises, government agencies, and non-profit organizations. Deloitte is known for its innovative approach to business and its commitment to corporate responsibility and sustainability. The company has been recognized as one of the world’s most ethical companies by Ethisphere Institute for several years.
