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Concentrix is Hiring for Analyst role!

Concentrix is seeking talented freshers for the role of Analyst in India through an off-campus recruitment drive.. If you have an undergraduate or postgraduate degree, this is the perfect opportunity for you to start your career in the tech industry. Please read the following information carefully for details on the organization, job profile, location, education requirements, job description, skills required, preferred skills, experience level, and application link.

Company Name: Concentrix
Position: Analyst
Qualifications: Any Graduate
Batch: 2019/ 2020/ 2021/ 2022/ 2023/ 2024
Experience: 0 – 3 (Years)
Location: Bangalore/ WFH
Salary: 6 – 7 LPA (Expected)

Key Responsibilities:

  • Utilize the Workforce Management scheduling tool (eWFM) to administer the processing of engineer teams’ work schedules and special events.
  • Generate and schedule the workforce for clients and assess schedules.
  • Monitor WFM mailbox and respond to requests from Global team.
  • Review and process time off and schedule change requests.
  • Handle daily exceptions, updates schedules, and respond to issues and ad-hoc requests.
  • Perform other related duties as required.
  • Have excellent time management and prioritization skills, with ability to meet deadlines.
  • Experience in working independently and on teams.
  • Excellent communication skills both verbally and in writing.
  • Proactive approach to problem resolution.
  • Exposure to leave management system and schedule optimization.
  • Initiate and manage scheduling communications between teams.

Skills:

  • Willingness to work night shifts, weekends, holidays, and long hours.
  • Effective communication skills.
  • Good knowledge of MS Excel and Power Point.
  • Proficiency with computers.
  • Drive for self-learning and knowledge enhancement.
  • Contact Centre Workforce Management experience.
  • Extensive experience with WFM software, preference given to Aspect trained.
  • Ability to simplify complex operations.
  • Comfortable in fast-paced environment.
  • Ability to make decisions in time sensitive and ambiguous situations.
  • Skilled in problem-solving, critical thinking, and decision-making.

Experience:

  • Contact Centre Workforce Management experience.
  • Extensive experience with WFM software, preference given to Aspect trained.
  • Ability to simplify complex operations.
  • Comfortable in fast-paced environment.
  • Ability to make decisions in time sensitive and ambiguous situations.

About the Company:

Concentrix is a leading provider of business services, specializing in customer engagement and improving business performance. The company provides a range of services, including customer care, technical support, and sales, among others, to various industries such as financial services, healthcare, technology, retail, and telecommunications. With a global presence and a diverse, talented workforce, Concentrix aims to deliver exceptional customer experiences, drive growth, and help businesses reach their full potential.

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