Bentley is hiring freshers in India for the roles of Technical Support Engineer an off-campus recruitment drive. Candidates with undergraduate or postgraduate degrees are eligible to apply. The job profile, location, education requirements, and skills required are provided in the job description. Interested candidates can apply through the provided application link.
Resolving users’ questions or issues related to software configurations, product functionality, and bugs/enhancements.
Proactively supporting users through the User Success Program and building a strong relationship to become a trusted advisor.
Identifying product consumption gaps and conveying user feedback to the product development team.
Focusing on the adoption of relevant product features.
Identifying and sharing relevant content with the wider user community.
Keeping users informed of problem resolutions.
Following up, testing, and troubleshooting products and appropriately referring users to other support and quality assurance areas.
Promoting and maintaining a high-quality, professional, service and adoption-oriented company image among users.
May require travel to user sites.
Must be able to work in different shift hours for global users in different time zones.
Required Knowledge, Skills, Abilities, and Experience:
Ability to resolve application problems via community interactions (forums), telephone, and email.
Strong technical authoring skills to create high-quality knowledge content for user self-service.
Excellent verbal and written communication skills in English with the ability to convey complex technical details.
Good verbal and written communication skills in other global languages would be advantageous.
Must be self-motivated, proactive, possess a strong desire to learn, and be a team player.
Experience in CAD/BIM applications would be an added benefit.
A degree in Civil/Architectural Engineering or experience in building and site design would be advantageous.
About Bentley:
Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, Seequent’s leading geoprofessional software portfolio, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,500 colleagues and generates annual revenues of approximately $1 billion in 186 countries.
