Amazon Recruitment is conducting an off-campus recruitment drive in India for freshers with undergraduate or postgraduate degrees. The company is currently looking to hire Account Health Support Specialist (AHS) positions. Please read the following information carefully for details on the organization, job profile, location, education requirements, job description, skills required, preferred skills, experience level, and application link.
Location: Hyderabad
Job Type: Full time
Experience: 0-4 years
Qualification: Graduation/ Post Graduation
Batch: 2017 – 2023
Salary: Up to 4 LPA (Expected)
About Amazon:
Amazon is a multinational technology company based in Seattle, Washington, USA. It was founded in 1994 by Jeff Bezos and has since grown to become one of the largest online retailers in the world. Amazon offers a wide range of products and services, including e-commerce, cloud computing, artificial intelligence, and more. The company has a global presence, with operations in numerous countries and a large, diverse workforce.
Key job responsibilities:
- Meets predetermined and assigned productivity targets and quality standards
- Achieves quality (quality audits), while maintaining productivity (tasks per hour)
- Considers the impact these goals have on the Seller, the Buyer, and the Company
- Works in accordance with the SOP’s to provide consistent and great Seller experience on each and every contact
- Understands and applies knowledge on complex issues, along with directly related tools, SOP’s, blurbs, and workflows
- May perform tasks which are not guided by established policies and procedures
- Leverages appropriate tools and applications to dive deep into investigation issues using data
- Demonstrates flexibility to transition within queues and understands/adheres to workflow directions
- Understand the importance of adherence to AUX statuses and follows guidelines thoroughly, taking breaks as scheduled and keeping personal time to a minimum
- Proactively communicates with management for any time off request
- Handles every work-item as per SOP and works on task in FIFO order (first in, first out)
- Attends and participates in team huddles/meetings and effectively interacts with teammates both in daily interactions and huddles
- Remains positive on the floor, even in the face of challenges; cognizant of their behavior and how it impacts team morale and our Sellers exhibiting a positive attitude
- Demonstrates effective, clear and professional written and oral communication on investigative matters, interactions with Sellers and internal exchanges with peers or management
- Uses expertise to deliver impactful coaching and advises Sellers on solutions to mitigate performance issues, exhibiting expertise and educating on factors that impact Seller performance to ensure performance metrics are met
- Engages with Sellers in need of a higher level of support (poor performance), educating them to become self-sufficient through time-bound support
- Confidently channels Sellers into correctly identifying root causes, solutions and preventative measures, using knowledge and expertise to lead effective conversations
Preferred Qualifications:
- Interpersonal skills, with the ability to communicate complex transaction issues correctly and clearly to both internal and external customers
- Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns
- Problem solving skills having demonstrated ability to recognize non-obvious patterns and analyze problems logically
- Self-disciplined, diligent, proactive and detail oriented impacting time management and organizational skills
- Proven ability to work in fast paced; dynamic environments where decisions are made without compromising on customer experience and financial losses
- Teammate capable of learning and sharing knowledge in global environment
- Demonstrate flexibility to work overtime hours as per business requirement
- Desired skill-sets include MS Office Application Excel and Internet Explorer/Mozilla Firefox