Zycus
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Zycus Off Campus Drive 2023: Hiring Freshers as Product Technical Analyst for Mumbai, India. You can find more details about eligibility and the application process below.
Zycus Hiring Details :-
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| Company Name: | Zycus |
| Post Name: | Product Technical Analyst |
| Salary: | ₹ 4.5 – 5 LPA (via Glassdoor) |
| Degree: | MBA/Engineering Graduate (B.E./B.Tech) in Chemical/Mechanical/Electronics/IT/Computer Science |
| Batch: | 2019/2020/2021/2022/2023/2024 |
| Experience: | Fresher(0-1yr) |
| Job Location: | Mumbai, India |
Key roles and responsibilities:-
- Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)
- Work on all aspects of the Zycus Support Desk and be the first point of contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for Customer concerns
- Work with the Technical Account Management Team to ensure deliverables are on time, increase efficiency, and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
- Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts, and suggest new processes
- Work with customers and internal stakeholders while participating in and facilitating testing including User Acceptance Testing
- Evaluate and suggest innovative solutions and workarounds for customer requirements
- Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
- Provide a strong technical understanding of Zycus products with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.
Academic qualifications :-
- Education: MBA/Engineering Graduate (B.E./B.Tech) in Chemical/Mechanical/Electronics/IT/Computer Science
- Experience Level: 0-1 years
- Strong written and verbal communication skills.
- Willingness to work in 24 X 7 shifts
Knowledge, skills and attributes:-
- Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
- Ability to collaborate with various internal and external stakeholders
- Ability to learn, execute, and excel. Multitask and work with priorities
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