... Zoom Career | Technical Support Engineer | Apply Now - HireHuntIndia.com

Zoom Career | Technical Support Engineer | Apply Now

  • Full Time
  • Bangalore, India
  • INR 6-12 LPA (via Glassdoor) INR / Year


Company Name: Zoom
Post Name: Technical Support Engineer
Salary: INR 6-12 LPA (via Glassdoor)
Degree: Bachelor’s/Master’s Degree
Batch: 2019/2020/2021/2022/2023/2024
Experience: Freshers/Experienced
Job Location: Bangalore, India

Job Description & Responsibilities:-

  • Providing support to troubleshoot and resolve technical issues reported by customers through phone, chat, and ticket channels.
  • Identifing bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions.
  • Providing ideas and assist with the creation of documentation and training material for external and internal Support Center content.
  • Maintaining clear, concise, and positive communication for all cases in a timely manner including follow-ups with customers and team members.
  • Staying familiar with all of Zoom’s products and offerings, as well as those of competitors and partners in the industry.

Eligibility Criteria:-

  • Have past experience of at least Tier II level Technical Support and Customer Service experience.
  • Have experience in Unified communications with video and telephony-based products.
  • Have knowledge in firewall and networking

Skills Set:-

  • Have good working knowledge and skills in Microsoft Office 365, Microsoft Exchange, Azure AD and SSO
  • Have understanding of networking concepts, protocols, and troubleshooting methodologies.
  • Have understanding of SIP, Telephony and H323 Protocols.
  • Have relevant certifications (e.g., CompTIA Network+, Cisco CCNA)

Apply Link:- Click Here

To apply for this job please visit zoom.wd5.myworkdayjobs.com.

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