Zoom Career | Technical Support Engineer | Apply Now

Job Description & Responsibilities:-

• Providing support to troubleshoot and resolve technical issues reported by customers through phone, chat, and ticket channels.
• Identifing bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions.
• Providing ideas and assist with the creation of documentation and training material for external and internal Support Center content.
• Maintaining clear, concise, and positive communication for all cases in a timely manner including follow-ups with customers and team members.
• Staying familiar with all of Zoom’s products and offerings, as well as those of competitors and partners in the industry.

Eligibility Criteria:-

• Have past experience of at least Tier II level Technical Support and Customer Service experience.
• Have experience in Unified communications with video and telephony-based products.
• Have knowledge in firewall and networking

Skills Set:-

• Have good working knowledge and skills in Microsoft Office 365, Microsoft Exchange, Azure AD and SSO
• Have understanding of networking concepts, protocols, and troubleshooting methodologies.
• Have understanding of SIP, Telephony and H323 Protocols.
• Have relevant certifications (e.g., CompTIA Network+, Cisco CCNA)

Apply Link:- Click Here