Zoho
Zoho is looking for Technical Support Engineer in across India. Candidates with Bachelor’s or Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Zoho |
| Position | Technical Support Engineer |
| Qualification | Bachelor’s/ Master’s Degree |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers (0 – 3 Years) |
| Location | Across India |
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Guide customers through step-by-step processes to resolve issues effectively.
- Assist customers with integrating the payment gateway into their websites or applications.
- Collect customer feedback and share insights with product management and development teams.
- Provide management with regular updates on support trends and customer satisfaction.
- Work closely with the development team to gain a deep understanding of product features and functionalities.
- Perform system testing to replicate customer issues and identify appropriate solutions.
- Conduct training sessions or product demonstrations to help customers use the payment gateway effectively.
- Create and maintain internal training materials to ensure the support team is updated on new features and changes.
Eligibility Criteria:
- Possess 0 to 3 years of experience in a similar industry.
- Experience in the Fin-tech industry is a plus.
- Demonstrate a strong interest, curiosity, and enthusiasm for learning and adapting to emerging technologies.
- Exhibit strong communication and interpersonal skills.
- Self-motivated, results-driven, and able to work independently with minimal supervision.
- Display excellent analytical and problem-solving skills.
- Willingness to work night shifts.
About Company:
Zoho offers beautifully smart software to help you grow your business. With over 80 million users worldwide, Zoho’s 55+ products aid your sales and marketing, support and collaboration, finance, and recruitment needs – letting you focus only on your business. Zoho respects user privacy and does not have an ad-revenue model in any part of its business, including its free products.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
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To apply for this job please visit careers.zohocorp.com.