... Xoxoday Off Campus Recruitment | Apply Now - HireHuntIndia.com

Xoxoday Off Campus Recruitment | Apply Now

Xoxoday Off Campus Recruitment

  • Job Position: Operations – Trainee

  • Job Location: Bangalore, Karnataka, India

  • Salary Package: As per Company Standards

  • Full/Part Time: Full Time

  • Req ID:

  • Education Level:

Qualifications

Required Qualifications & Skills:-

  • Ability to learn and be organized using various project management processes and tools like JIRA, Notion, Gitbook, Docs, Excels, Hubspot etc.
  • Basic understanding of Enterprise IT systems, integration jargon, firewall, infosec, and privacy policies.
  • Should be open to aligning with the different time zones based on business requirements.
  • Showcases exemplary written and verbal communication skills to work with Global Customers.
  • Has an exceptional ability to communicate and foster positive business relationships.
  • Demonstrates a deep understanding of customers’ concerns and thoughts regarding the use of products.
  • Managed customers across different segments in the past and knows how to manage them differently.
  • Exhibits a true passion for customers and for Customer Success.

  • Identify product usage gaps and provide actionable solutions to the customers.
  • Re-onboard and re-train clients on the platform and help derive more value. Work closely with various stakeholders such as IT, Infosec, Branding, and so on to successfully implement the platform.
  • Build value-based relationships with customers and create Xoxoday champions.
  • Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
  • Drive desired customer outcomes through a consultative approach.
  • Work with the marketing team to execute customer surveys, case studies, etc.
  • Optimize existing processes within the company and actively enhance all Customer Success initiatives.
  • Drive customer advocacy through reviews, testimonials, and customer meetups; and create a center of excellence within the customer’s organization.
  • Identify opportunities for upselling and cross-selling along with the Account Managers.
  • Project manage the entire relationship with the client, be the voice of the customer within Xoxoday and ensure communication with all internal and external stakeholders on a timely basis.
  • Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap.

To apply for this job please visit www.xoxoday.com.

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