Wipro is hiring for the position of Systems Engineer in Hyderabad/Bangalore location for freshers (2018-2023 batch) with Freshers of experience. The expected salary is 4 LPA.
Job Description:
Responsibilities:
Answer incoming calls and respond to customer emails in a timely manner
Manage and resolve customer complaints
Identify and escalate issues to supervisors as needed
Provide product and service information to customers
Research required information using available resources and offer solutions to customers
Troubleshoot Base Operating System issues and be eager to learn new technologies
Troubleshoot Windows, Outlook, Teams, Citrix, VDI, VPN, Security App, etc. over remote support
Research, identify, and resolve customer complaints using applicable software
Route calls and tickets to appropriate resources and domains that can best support the user
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Create SOPs for new issues and resolutions given
Complete call logs and reports
Qualifications:
Excellent communication skills
Ability to empathize, pacify, and handle irate customers with exceptional communication skills
Technical knowledge in troubleshooting Base Operating System issues and eagerness to learn new technologies
About Wipro:
Wipro Limited is a global information technology, consulting, and business process services company headquartered in Bangalore, India. It was founded in 1945 by M.H. Hasham Premji as Western India Vegetable Products Limited, which later became Wipro. Wipro operates in over 50 countries and has more than 200,000 employees worldwide. The company provides services to a wide range of industries, including healthcare, banking, financial services, and insurance, energy, utilities, retail, manufacturing, and telecom.
