Wipro Now Hiring system Engineer | fresher job online

Website wipro Wipro

Systems Engineer

Wipro is hiring for the position of Systems Engineer in Hyderabad/Bangalore location for freshers (2018-2023 batch) with Freshers of experience. The expected salary is 4 LPA.

Job Description:


  • Answer incoming calls and respond to customer emails in a timely manner
  • Manage and resolve customer complaints
  • Identify and escalate issues to supervisors as needed
  • Provide product and service information to customers
  • Research required information using available resources and offer solutions to customers
  • Troubleshoot Base Operating System issues and be eager to learn new technologies
  • Troubleshoot Windows, Outlook, Teams, Citrix, VDI, VPN, Security App, etc. over remote support
  • Research, identify, and resolve customer complaints using applicable software
  • Route calls and tickets to appropriate resources and domains that can best support the user
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Create SOPs for new issues and resolutions given
  • Complete call logs and reports


  • Excellent communication skills
  • Ability to empathize, pacify, and handle irate customers with exceptional communication skills
  • Technical knowledge in troubleshooting Base Operating System issues and eagerness to learn new technologies

About Wipro:

Wipro Limited is a global information technology, consulting, and business process services company headquartered in Bangalore, India. It was founded in 1945 by M.H. Hasham Premji as Western India Vegetable Products Limited, which later became Wipro. Wipro operates in over 50 countries and has more than 200,000 employees worldwide. The company provides services to a wide range of industries, including healthcare, banking, financial services, and insurance, energy, utilities, retail, manufacturing, and telecom.

To apply for this job please visit careers.wipro.com.

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