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Full Time
Noida/Bangalore/Hyderabad, India.
Posted 6 months ago
INR 5.5 – 7.5 LPA (Expected) INR / Year

Wipro

Wipro OFF Campus Drive 2023 Invites Students From Various Disciplines to apply for the Position of System Engineer/Test Engineer/DevOps Engineer In Noida/Bangalore/Hyderabad, India. Below you will find more details about what you need to know if you are Interested and Eligible

Wipro Recruitment 2023:-

Company Name:	Wipro
Post Name:	System Engineer/Test Engineer/DevOps Engineer
Salary:	INR 5.5 – 7.5 LPA (Expected)
Degree:	Bachelor’s/Master’s Degree
Batch:	2019/2020/2021/2022/2023
Experience:	Freshers
Job Location:	Noida/Bangalore/Hyderabad, India.

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Job Responsibilities and Professional Expertise :-

Develop and automate tests for software validation by setting up of test environments, designing test plans, developing testcases/scenarios/usage cases, and executing these cases
Ensure the test defects raised are as per the norm defined forproject / program / account with clear description and replicationpatterns
Detect bug issues and prepare file defect reports and reporttest progress
No instances of rejection / slippage of delivered work items andthey are within the Wipro / Customer SLA’s and norms
Design and timely release of test status dashboard at the end ofevery cycle test execution to the stake holders
Providing feedback on usability and serviceability, trace theresult to quality risk and report it to concerned stakeholders

Eligibility Criteria:-

Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
On time deliveries – WSRs, Test execution report and relevantdashboard updates in Test management repository
Updates of accurate efforts in eCube, TMS and other projectrelated trackers
Timely Response to customer requests and no instances ofcomplaints either internally or externally

Required Technical and Preferred Skills Set:-

Excellent communication skills,
Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
Answer incoming calls and respond to customer’s emails intimely manner.
Manage and resolve customer complaints.
Identify and escalate issues to supervisors as and when needed.
Provide product and service information to customers.
Research required information using available resources andOffer Solution to customers.
Research, identify, and resolve customer complaints usingapplicable software.
Route calls and tickets to appropriate resources and Domains whocan best support he user,
Document all call information according to standard operatingprocedures.
Recognize, document, and alert the management team of trends incustomer calls.
Create SOPs for new Issues and resolution given.
Complete call logs and reports.