Wipro is hiring candidates for the role of Associate for the Gurugram, India locations. The complete details about Wipro Recruitment Drive 2024 are as follows.
Job Position: Associate
Job Location: Gurugram, India
Salary Package: As per Company Standards
Full/Part Time: Full Time
Req ID: 3109827
Education Level: Graduation
Qualifications
Education:
High School Grad /Graduate
You bring knowledge & Expertise:
Fresher
Low complexity clerical processing
Basic process knowledge
Basic technical skills proficiency
Ability to meet agreed quality standards within tight deadlines.
Non/very low client engagement
Ability to follow instructions / scripts / process-flows.
Excellent understanding of Insurance Industry for experienced colleagues
Proficient in MS-Office (preferably Excel)
Project management
Quality management
Results driven.
Foster teamwork
Giving feedback
Trainable Skills:
Neutral Voice and Accent and call management
UK Saving and Retirement Industry Skills
Process Knowledge
Languages:
English (R/W/S) with C1 Language Proficiency Level
Roles and Responsibilities:
Maintains quality service by enforcing quality standards, analyzing, and resolving client’s problems, and recommending system improvements.
Defines objectives, identifies, and evaluates trends and options, chooses a course of action, and evaluates outcomes.
Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
Adhere compliance and generate control reports.
Generate statutory reporting per country requirement.
Audit Management – Active participation in internal/external audits
Escalation management
Generating scheduled/ ad-hoc reports
Skills Required
Work Condition:
Flexibility to work in 24*5 shift environment (9 AM to 6PM WO – Saturday, Sunday)
Flexibility to occasionally extend work hours to meet business needs.
