Wipro Careers : Wipro is hiring for a job role of Quality Assurance AnalystforHyderabad location. Interested jobseekers with 1 to 3 Year experience can apply for this job role ASAP. The detailed eligibility and application process is given below.
Conduct various process audits (1 audit/ agent/ week) as perprocedure and guidelines
For agents identified in the bottom quartile of performance,conduct 3 audits/ agent/ week
Prepare findings from the report and share it with the clientand the account leadership on daily/ weekly/ monthly, as required
Conduct weekly analysis to identify the error trends and for top2 errors, conduct root cause analysis (RCA)
Conduct calibration communication to communicate any changesfrom the client and conduct refresher trainings to bridge any skill gapdue to these changes.
Functional Competencies/ Skill
Domain/Industry Knowledge – Awareness and knowledge of broadeconomic, demographic, technological and global trends in the ITES/BPOindustry – Foundation
Process Knowledge – Process understanding with a clearunderstanding of process quality parameters as per the skillup training/certification provided by the client– Competent
Behavioral Competencies
Project Management Skills
Analytical Skills
Execution Excellence
Passion for results
Stakeholder Management
How to Apply Wipro Careers – Quality Assurance for Recruitment ?
– Click on the link given below the – Read The things – Click on Apply Now Button – Fill Your details and upload your resume and submit
