VMware is hiring for the position of Technical Support Engineerin Bangalore, India. Candidates with a Bachelor’s or Master’s degree are eligible to apply for this position. The complete information, eligibility criteria and requirements are provided below.
Job Description:
Company Name
VMware
Position
Technical Support Engineer
Qualifications
Bachelor’s/ Master’s degree
Batch
2018/ 2019/ 2020/ 2021/ 2022/ 2023
Experience
Freshers/ Experienced
Location
Bangalore, India
Key Responsibilities:
Understand the environment-specific Findings and Recommendations provided by the proactive tool and create an action plan to communicate with the customer.
VMWare product knowledge and experience are a must. VMWare vSphere experience is preferred.
A good understanding and experience in Technical Support role with a high-tech product (Windows/Unix/Linux/Storage/Networking) company.
Liaise with Account Managers to provide the best customer experience and prevent unplanned downtime.
Gather customer feedback and feature requests for our Proactive tools and take it back to the product and engineering team to find a workable solution.
Reproducing issues in-house and responding on time.
Regular follow-ups with customers with recommendations, updates, and action plans.
Escalate issues promptly according to Standard Operating Procedures.
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
Create new knowledgebase articles to capture new learning’s for reuse throughout the organization.
Participate in technical communications within the Team to share best practices and learn about new technologies.
Focus on an area of technical specialization and attend technical training.
Read and work with other Technical Support Engineers on cases that will help cultivate that expertise.
Eligibility Criteria:
Capable of running status calls with the customers to keep them up to date with all the opened issues, and ongoing projects.
Good practical working ability with Windows/Linux/UNIX utilities, including editors and command shells.
Preferred skills:
Fluent written and verbal communication skills in English.
Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations.
Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
A logical approach to problem-solving & Strong Troubleshooting experience.
Willingness to work in a 24×7 environment with flexibility to work across all shifts.
Expertise in providing voice-based Technical Support is a key requirement.
Knowledge and experience in configuring, implementing or troubleshooting VMware products in Compute or Cloud, Networking, Storage or EUC will be an advantage.
About Company:
VMware is a leading provider of multi-cloud services for all apps, enabling digital innovation with enterprise control. At the heart of everything we do lies the responsibility and the opportunity to build a sustainable, equitable and more secure future for all. Since our founding in 1998, our employees and partners have been behind the tech innovations transforming entire industries. Today, we continue to cultivate a culture of innovation where curiosity meets execution. We work to harness the next wave of innovation and solve our customers’ toughest challenges through disruptive technologies, like edge computing, AI, blockchain, machine learning, Kubernetes, and more.
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