TideOFF Campus Drive 2023 Invites Students From Various Disciplines to apply for the Position of Customer Service AssociateIn Work From Home. Below you will find more details about what you need to know if you are Interested and Eligible
Tide Recruitment Drive 2023:-
Company Name:
Tide
Post Name:
Customer Service Associate
Salary:
₹ 30K-40K Per Month (Expected)
Degree:
Bachelor’s Degree
Batch:
2020/2021/2022/2023
Experience:
Freshers
Job Location:
Work From Home
Job Description:-
Identify pain points and address their needs & requirements within the scope of what Tide can deliver or fast track admin/requests for members where possible
Become a brand advocate for Tide by working closely with the other Plus/Pro team members in optimising & developing the proposition of the plan
Aim at building and maintaining relationships with our Plus/Pro members by giving them first-rate service
Be data-driven to monitor existing usage and identify new opportunities based on customer feedback, segmentation, personas, and user research as well as on the pulse for what’s happening in the industry
Qualifications:
You are comfortable on the phone talking to customers and experience liaising with and responding to member queries (however difficult). Customer-focused mindset is a must!
You are data literate
You have very good verbal and written English (with EF Set 50 minimum; any certificate for C1 level and above is a plus)
You have experience with MS Office (mostly Excel)
You are upbeat and energetic and possess solid problem-solving skills
You have robust communication with the customer and back to the business
You can demonstrate the ability to self-drive and multitask, your role may vary day to day as well as strong team collaboration skills working across member services and within memberships teams
Required Skills:-
Experience in Fin-tech, a start-up or a fast-growing tech company
Experience using Looker and/or Zendesk
Experience working in subscription and/or app-based business models
Experience with membership programmes
Background working in a customer services support function
Analytics knowledge to understand member plan usage and optimization
