Thomson Reuters is hiring for Customer Experience Analyst | Apply Now!

Thomson Reuters is hiring for the position of Customer Experience Analyst in Bengaluru, India. Candidates with Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.

Job Description:

Key Responsibilities:

• Develop, maintain, and optimize dashboards and reports to provide actionable insights into customer experience (CX) metrics.
• Analyze survey data and customer feedback to identify trends, patterns, and areas for improvement.
• Collaborate with cross-functional teams to understand business needs and translate them into data-driven solutions.
• Combine operational and financial data with CX metrics to create comprehensive reports and dashboards for a holistic view of performance.
• Conduct correlation analysis to identify relationships between CX metrics and key operational and financial metrics, providing actionable insights for business decisions.
• Perform data cleansing, data mining, and data analysis to ensure the accuracy and integrity of customer data.
• Collaborate with team members to improve operational processes, including data sampling, survey deployment, and optimizing response rates.
• Effectively communicate findings, insights, and recommendations to stakeholders and management.
• Continuously evaluate and improve reporting processes to enhance the Voice of the Customer (VoC) programs.
• Foster a culture of continuous learning, growth, and improvement within the team.
• Adapt to changing business needs and take on new assignments as necessary.

Eligibility Criteria:

• Bachelor’s degree in a relevant field.
• Experience in data analytics, data mining, and data cleansing activities.
• Proficiency in data visualization tools such as Tableau and PowerBI.
• Familiarity with VoC/CX platforms and reporting tools (e.g., Qualtrics, Medallia, InMoment, Stratifyd, Tableau, Forsta) is preferred.
• Strong analytical and problem-solving skills, with the ability to investigate and resolve complex issues.

Preferred Skills:

• Excellent communication, business, and technical writing skills.
• Ability to work well under pressure, manage multiple deadlines, and adapt to changing project scopes.
• Self-starter with the capacity to quickly learn and work independently or as part of a global team.
• Understanding of customer experience metrics such as response rate and bounce rate is preferred.
• Experience with database management systems (e.g., SQL, EDW, Snowflake, Data Lake) is preferred.
• Commitment to integrity, ethics, and respecting cultural differences.
• Flexibility to adjust working hours to meet business needs.
• Willingness and ability to adapt to a changing business environment, learn new skills, and take on new assignments as required.
• Encourages diversity of thought and respects cultural differences.

About Company:

Thomson Reuters is the world’s leading provider of news and information-based tools to professionals. Our worldwide network of journalists and specialist editors keep customers up to speed on global developments, with a particular focus on legal, regulatory and tax changes. Our customers operate in complex arenas that move society forward – tax, law, compliance, government, media. In a disruptive digital age, we help professionals reinvent themselves.

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