Tekion Off Campus Hiring 2024 – Associate Customer Support Engineer – Apply Now! | Apply Now

  • Full Time
  • Bangalore, India
  • As Per Company Standards INR / Year

Tekion

Tekion Off Campus Hiring 2024 – Associate Customer Support Engineer Role. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post. Apply Before the job is filled.

Tekion Off Campus Hiring 2024 – Associate Customer Support Engineer

Company name Tekion
Website www.Tekion.com
Job Role Associate Customer Support Engineer
Work Location Bangalore, India
Job Type Full Time
Experience Entry Level
Qualification Graduation/ PG
Batch Not Mentioned
Package As Per Company Standards

Job Description

Core Responsibilities:

  • Take full responsibility for customer-reported issues and ensure they are resolved completely.
  • Conduct thorough research, diagnosis, troubleshooting, and determine effective solutions for system-related problems.
  • Adhere to established procedures for escalating unresolved issues to the appropriate internal teams.
  • Demonstrate both functional and technical understanding of the application.
  • Utilize internal databases or external resources to provide precise technical solutions.
  • Ensure accurate logging of all reported issues.
  • Prioritize and manage multiple open cases simultaneously.
  • Generate clear, accurate, and timely reports.
  • Create and maintain documentation of technical knowledge in the form of notes and manuals.

Required Skills:

  • Previous experience in an Application Support Engineer role.
  • Proficiency in SQL, MongoDB, and basic network configuration.
  • Familiarity with databases and APIs.
  • Coding knowledge is an added advantage.
  • Experience in application, production, or product support.
  • Ability to quickly learn and excel in employer-specific software.
  • Strong problem-solving skills.
  • Effective written and verbal communication skills.
  • Capability to diagnose and resolve application issues.
  • Basic understanding of IoT and software (preferred but not required).
  • Willingness to work in rotational shifts.

How to Apply?

  • To apply for a job, read through all information provided on the job listing page carefully.
  • Look for the apply link on the job listing page, usually located somewhere on the page.
  • Clicking on the apply link will take you to the company’s application portal.
  • Enter your personal details and any other information requested by the company in the application portal.
  • Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
  • Double-check all the information provided before submitting the application.
  • Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
  • Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.

About Tekion

Tekion is a technology company that offers innovative cloud-based solutions for the automotive industry. Their flagship product, the Automotive Retail Cloud (ARC), integrates various aspects of dealership operations, such as sales, service, and finance, into a seamless platform. By leveraging advanced technologies like artificial intelligence, machine learning, and data analytics, Tekion aims to modernize and streamline the automotive retail experience, enhancing efficiency and improving customer interactions. Founded by former Tesla CIO Jay Vijayan, Tekion is recognized for its cutting-edge approach to solving industry-specific challenges.

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