... Tech Mahindra Recruitment | Hiring Trainee – Service Desk | Upto 5.5 LPA | Apply Now - HireHuntIndia.com

Tech Mahindra Recruitment | Hiring Trainee – Service Desk | Upto 5.5 LPA | Apply Now

  • Full Time
  • Anywhere

Tech Mahindra Recruitment | Hiring Trainee – Service Desk | Upto 5.5 LPA

  • Job Position: Trainee – Service Desk
  • Job Location: Pune, India
  • Salary Package: 2.75 – 5.5 Lacs P.A
  • Full/Part Time: Full Time
  • Req ID:
  • Education Level: Graduation

Qualifications

  • Applicant must be a graduate.
  • 1 year or more experience in similar role. (Technical Support/ Service desk/ Desktop Support etc)
  • Experience on Desktop support, application support.
  • Exposure on ITSM ticketing tools
  • Willingness to work in 24/7 environment.
  • Experience on ITSM tools.
  • Understanding of Priority matrix & Escalation Matrix.
  • Aware of KPI and SLAs
  • Experience on Remote tools and troubleshooting.
  • Working knowledge on Windows/MAC OS.

Roles & Responsibilities:-

Troubleshooting on Application Support (Off Shelf or Customized), Printers & MFDs, VPN software and Collaboration tools, Password Reset tools, MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking, Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)

  • Voice & Email technical Support to ensure closure as per ITIL Incident Management process.
  • Follow-up/ update ticket for every call to ensure timely closure.
  • Call ownership, drive to resolution and communication with customer.
  • Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
  • Proactive monitoring & Perform documented Escalation process.
  • Working knowledge of Active directory, Multifactor authentication, Access requests for applications.

 

 

To apply for this job please visit www.naukri.com.

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