Sutherland is hiring for the position of Associate – Account Management in India. Candidates with Any Graduate/ Undergraduate/ 12th Pass are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
|Position||Associate – Account Management|
|Qualifications||Any Graduate/ Undergraduate/ 12th Pass|
|Experience||0 – 3 (Years)|
|Location||Work From Home|
- Take a high volume of inbound Customer calls on a variety of different issues e.g. product enquires, billing/refunds, etc
- Update and input Customer details and contact notes accurately into the system(s).
- Resolve Customer problems in a timely fashion & Deliver on Customer commitments.
- Liaise with other departments within program in the event a Customer call cannot be resolved at first point of contact, e.g. Conflict on Billing or Refund Issues.
- Achieve and maintain required metrics and goals.
- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required.
- Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred.
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
- Prior customer service experience preferred.
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
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