Sopra Steria Off Campus Drive | Junior Engineer – Fresher | Apply Now

Sopra Steria Off Campus Drive | Junior Engineer – Fresher

  • Job Position: Service Desk Junior Engineer – Infrastructure Management

  • Job Location: Noida, Uttar Pradesh, India

  • Salary Package: As per Company Standards

  • Full/Part Time: Full Time

  • Req ID:

  • Education Level:

Qualifications

Required Qualifications & Skills:-

  • Qualifications Required: B.E./ B. Tech/ MCA
  • Total Experience Expected: 00 – 01 years
  • Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, Network devices and its Components, etc.
  • Knowledge of Monitoring tools like Tivoli, Swivel, Nagios, etc.
  • Excellent communication skills (written & verbal)
  • Knowledge of ITIL framework and practices.
  • Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
  • Categorize and record reported queries and provide solutions.
  • Monitor issues from start till resolution.
  • Escalate, if needed, unresolved problems to a higher level of support
  • Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement.
  • Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS teams.

  • Handling calls, Emails, Chats, incidents and Manage alerts. Event on the ticketing & monitoring tool, taking necessary details, and ensuring the call is dealt with.
  • Log details of all incidents. Alerts/events and problems utilizing standard reporting methods.
  • Provide first-line fixes, utilize relevant procedures, or escalate problems.
  • Use supplied checklists and ensure that problems highlighted are followed up.
  • Maintain procedures compliant with ITIL, the company’s quality management system.
  • Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers Etc. and their components.
  • Escalate tickets to L2 and L3 as appropriate and follow up for the resolution.
  • Experience in handling international (European Geographics) clients.
  • Tracking and documenting any changes made to KB article and creating of KB article.
  • Ability to work a flexible schedule outside of typical business hours.
  • Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents
  • Ensure that the Incident management documentation process is being performed with a high level of quality.

To apply for this job please visit jobs.smartrecruiters.com.

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