Salesforce Recruitment 2024 for Associate Technical Support Engineer. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
Salesforce Recruitment 2024 – Associate Technical Support Engineer
Company name
Salesforce
Website
www.Salesforce.com
Job Role
Associate Technical Support Engineer
Work Location
Hyderabad, Bangalore
Job Type
Full Time
Experience
Freshers
Qualification
Graduation
Batch
2023
Package
Up to 8 LPA(Expected)
Job Details – Associate Technical Support Engineer
RESPONSIBILITIES:
Offer advanced technical assistance via phone and web to clients of Salesforce Marketing Cloud.
Handle support cases daily, including those redirected from other regions.
Document all customer interactions and case details in Service Cloud.
Address customer-reported issues promptly, adhering to service level agreements.
Provide timely updates on issue resolution/status according to service level agreements.
Manage escalations and expectations for both customers and internal personnel.
Collaborate with technical support teams in other Salesforce Clouds when necessary.
Identify instances where professional services may be necessary.
Adhere to established support protocols and procedures.
Identify areas for enhancing customer experience.
Aid clients in maximizing their application platform usage through workflow guidance or by recognizing automation, proactive monitoring, and integration opportunities.
May involve working outside regular business hours, holidays, and some weekends, as this role is on-call.
PREFERRED QUALIFICATIONS:
Completed engineering degree in 2023.
Up to 12 months of professional experience.
Prior familiarity with Salesforce CRM, Force.com, Marketing Cloud, and related technologies is preferred.
Proficiency in Internet development technologies such as HTML, XML, API, and SQL is essential.
Knowledge of database and relational data structures is advantageous.
Experience with large-scale, multi-tenant production environments.
Competence in API programming or software development.
Understanding of software design lifecycle.
Demonstrated reliability, motivation, and ability to work independently as needed.
Previous exposure to scripting languages and/or APIs is a plus.
Prior experience with Marketing Cloud is beneficial.
Marketing Cloud Email Specialist Certification is advantageous but not mandatory.
How to Apply?
To apply for a job, read through all information provided on the job listing page carefully.
Look for the apply link on the job listing page, usually located somewhere on the page.
Clicking on the apply link will take you to the company’s application portal.
Enter your personal details and any other information requested by the company in the application portal.
Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
Double-check all the information provided before submitting the application.
Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.
Salesforce is a renowned cloud-based customer relationship management (CRM) platform that has revolutionised the way businesses manage their relationships with customers. It offers a comprehensive suite of tools and services designed to streamline sales, marketing, customer support, and analytics. Salesforce’s user-friendly interface and robust features empower organizations to better understand their customers, automate routine tasks, and drive growth. With its scalability and flexibility, Salesforce has become a cornerstone for businesses of all sizes, helping them build stronger connections with their clientele and achieve greater success in today’s competitive market.
