... Salesforce Career | Associate Technical Support Engineer | Apply Now - HireHuntIndia.com

Salesforce Career | Associate Technical Support Engineer | Apply Now


Company Name: Salesforce
Post Name: Associate Technical Support Engineer
Salary: INR 4-5.3 LPA (via Glassdoor)
Degree: Graduate Degree
Batch: 2022/2023/2024
Experience: Freshers
Job Location: Bangalore/Hyderabad, India

Job Description & Responsibilities:-

  • Provide expert-level technical support via phone and web to Salesforce Marketing Cloud customers
    Manage support cases on a daily basis, including transfers from other regions
    Track and maintain all customer communications and case documentation in Service Cloud
    Respond to customer-reported issues in a timely manner, per service level agreements
    Communicate progress of resolution/status in a timely fashion, per service level agreements
    Manage escalations and expectations, for both customers and internal staff
    Collaborate with technical support teams in other Salesforce Clouds as needed
    Identify situations where professional services may be warranted
    Follow established support processes and procedures
    Identify improvements for improved customer experience
    Assist clients in optimizing their use of the application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities
    May require work outside of normal business hours, holidays, and some weekends as this role is an on-call position

Eligibility Criteria:-

  • 2023 Engineering Graduate
  • Upto 12 Months of Work experience
  • Previous experience with Salesforce CRM, Force.com, Marketing Cloud, and its technologies is desired
  • Knowledge of Internet development technologies (HTML, XML, API, SQL etc.) is required
  • Expertise in Database and relational data structures is good to have
  • Large scale, multi-tenant production environments
  • API Programming or Software Development

Skills Set:-

  • Software Design Lifecycle
  • Be a dependable, motivated, self-starter, with the ability to work independently when required
  • Previous experience working with scripting languages and/or APIs is a bonus
  • Previous Marketing Cloud experience is a bonus
  • Marketing Cloud Email Specialist Certification is a bonus but not required

We operate 24×7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week.
While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)

AMER hours (Eastern Standard Time – 5.30 PM/6.30 PM IST or Pacific Standard Time – 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time)
EMEA hours – 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time
APAC hours – 5.30 AM IST onwards

Apply Link:- Click Here

To apply for this job please visit salesforce.wd12.myworkdayjobs.com.

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