PowerSchool is hiring for the position of Associate Technical Support Engineer in Bengaluru, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
Company Name
PowerSchool
Position
Associate Technical Support Engineer
Qualifications
Bachelor’s/ Master’s Degree
Batch
2020/ 2021/ 2022/ 2023/ 2024
Experience
Freshers (0 – 2 Years)
Location
Bengaluru, India
Key Responsibilities:
Respond to, evaluate, and prioritize incoming telephone, email, and chat-based support requests from users experiencing issues with hardware, software, networking, and other computer-related technologies.
Identify and diagnose problems, conduct research, provide resolutions, and follow up with users as needed, escalating complex cases to the appropriate team for further assistance.
Log and track support calls in the problem management database, maintaining detailed history records and related documentation.
Generate standard statistical reports, such as help desk incident reports, to monitor and analyze support activity.
Collaborate with programmers to explain software errors and recommend necessary changes to improve system functionality.
Test software and hardware to evaluate usability and determine if products meet user requirements and enhance workflow efficiency.
Perform additional duties and responsibilities as assigned by the management.
Eligibility Criteria:
Up to 2 years of prior experience in a technical support role.
Proficiency in Microsoft Office Suite.
Experience with Salesforce is preferred.
Prior experience working with Customer Relationship Management (CRM) systems is an advantage.
Strong attention to detail and effective time management skills.
Excellent oral and written communication abilities.
Demonstrated customer service skills with a focus on conflict resolution.
Ability to manage a heavy workload and multiple projects while adapting to frequent interruptions and schedule changes.
Associate’s degree or equivalent professional experience.
About Company:
PowerSchool is the leading provider of cloud-based software for K-12 education in North America. Its mission is to power the education ecosystem with unified technology that helps educators and students realize their full potential, in their way. PowerSchool connects students, teachers, administrators, and parents, with the shared goal of improving student outcomes. From the office to the classroom to the home, it helps schools and districts efficiently manage state reporting and related compliance, special education, finance, human resources, talent, registration, attendance, funding, learning, instruction, grading, assessments and analytics in one unified platform. PowerSchool supports over 50 million students globally and more than 15,000 customers, including more than 90 of the top 100 districts by student enrollment in the United States, and sells solutions in more than 90 countries. Visit www.powerschool.com to learn more.
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