Phonepe Recruitment | Quality Specialist | Apply Now

Phonepe OFF Campus Drive 2023 Invites Students From Various Disciplines to apply for the Position of Quality Specialist In Bangalore, India Below you will find more details about what you need to know if you are Interested and Eligible

Phonepe Recruitment 2023:-

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Job Responsibilities and Professional Expertise :-

• Interpret and implement Quality Assurance/Quality Management programs
•  Evaluate adequacy of existing Quality audit framework and apply/recommend continuous improvement techniques to maintain best-in-class Quality Management process.
•  Perform Quality audits and devise procedures and directions for recording and reporting this data
• Adept knowledge of Coaching and Mentorship skills and the ability to be able to trickle this down to the customer support teams (in-house and vendor partners)

Eligibility Criteria:-

• Requires Bachelors/master’s degree from any stream.

Required Technical and Preferred Skills Set:-

• Ensure smooth change management and knowledge transfer across all Customer Support teams (in-house and vendor partners).
• Derive themes and insights basis audits completed that can translate into actionable process improvement items
• Collaborate with internal and external stakeholders to drive customer effectiveness and operational efficiency
• Partner closely with the Training, Content Strategy and Process Design teams to identify knowledge/skill.

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