Paytm Recruitment | Quality Analyst/ Business Analyst | Apply Now


Paytm OFF Campus Drive 2023 Invites Students From Various Disciplines to apply for the Position of Quality Analyst/ Business Analyst In Bangalore, Noida, India. Below you will find more details about what you need to know if you are Interested and Eligible

Paytm Recruitment 2023:-

Company Name: Paytm
Post Name: Quality Analyst/ Business Analyst
Salary: INR 7.4 LPA (Expected)
Degree: Any Graduate/ Post Graduate
Batch: 2019/2020/2021/2022/2023
Experience: Freshers(0-4year)
Job Location: Bangalore, Noida, India

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Job Responsibilities and Professional Expertise :-

  • Monitoring of transactions as per process guidelines.
  • Providing event-based and frequency-based feedback.
  • Collecting data on the CTQs as defined in the SLA and track the same.
  • Assisting Ops-AMs in identifying training needs for the agents and process level issues that can help improve performance.
  • Participating in team huddles and providing brief on Quality performance in the process.
  • Brief new agents joining the process and explain how the quality function operates in the process
  • Co-ordinate all process improvement initiatives.

Eligibility Criteria:- 

  • Ability to work in a continually challenging environment.
  • Understanding of end-to-end processes and appreciation of critical parameters.
  • Knowledge of MS Office – Excel, PowerPoint, Word.
  • Good communication skills (English/Hindi).
  • Good analytical skills – to be tested through Quality Aptitude Test.
  • Self-initiated and zeal for continuous improvement.
  • Good Excel knowledge and overall personality is must for this profile
  • Prior experience in data analytics tools like tableau
  • Aptitude for problem solving and quantitative skills
  • Good written and interpersonal skills
  • Able to prioritize and execute tasks in a high-pressure environment

Required Technical and Preferred Skills Set:-

  • High level of drive, initiative, and self-motivation.
  • Outstanding customer service skills and dedication to providing exceptional customer care require a self-motivator and self-starter.
  • Ability to multitask and successfully operate in a fast paced, team environment.
  • Must adapt well to change and successfully set and adjust priorities as needed.
  • High level of drive, initiative, and self-motivation.
  • Ability to take internal and external stakeholders along.
  • Love for simplifying.
  • Growth Mindset.

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To apply for this job please visit jobs.lever.co.

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