Paytm Recruitment | Quality Analyst/ Business Analyst | Apply Now

Paytm OFF Campus Drive 2023 Invites Students From Various Disciplines to apply for the Position of Quality Analyst/ Business Analyst In Bangalore, Noida, India. Below you will find more details about what you need to know if you are Interested and Eligible

Paytm Recruitment 2023:-

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Job Responsibilities and Professional Expertise :-

• Monitoring of transactions as per process guidelines.
• Providing event-based and frequency-based feedback.
• Collecting data on the CTQs as defined in the SLA and track the same.
• Assisting Ops-AMs in identifying training needs for the agents and process level issues that can help improve performance.
• Participating in team huddles and providing brief on Quality performance in the process.
• Brief new agents joining the process and explain how the quality function operates in the process
• Co-ordinate all process improvement initiatives.

Eligibility Criteria:- 

• Ability to work in a continually challenging environment.
• Understanding of end-to-end processes and appreciation of critical parameters.
• Knowledge of MS Office – Excel, PowerPoint, Word.
• Good communication skills (English/Hindi).
• Good analytical skills – to be tested through Quality Aptitude Test.
• Self-initiated and zeal for continuous improvement.
• Good Excel knowledge and overall personality is must for this profile
• Prior experience in data analytics tools like tableau
• Aptitude for problem solving and quantitative skills
• Good written and interpersonal skills
• Able to prioritize and execute tasks in a high-pressure environment

Required Technical and Preferred Skills Set:-

• High level of drive, initiative, and self-motivation.
• Outstanding customer service skills and dedication to providing exceptional customer care require a self-motivator and self-starter.
• Ability to multitask and successfully operate in a fast paced, team environment.
• Must adapt well to change and successfully set and adjust priorities as needed.
• High level of drive, initiative, and self-motivation.
• Ability to take internal and external stakeholders along.
• Love for simplifying.
• Growth Mindset.

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