As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Eligibility Criteria:-
Effective oral and written communications skills in English language.
0-1 years of Technical Support related experience.
Required Skills Set:-
you will interface with the customer’s IT staff on a regular basis.
Either at the client’s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products.
You should have knowledge of some Oracle products and one platform that is being supported.
You will be expected to work with only general guidance from senior engineers and management and, in some areas may work independently.
How to Apply:-
We’re committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.
While the application process depends on the role, there are some constant steps, which are;
Step 1 – Your application Step 2 – Your assessment Step 3 – Your interview Step 4 – Next steps
