NTT DATA
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NTT DATA Off Campus Drive 2023: Hiring Freshers as Remote Engineer for Work From Home. You can find more details about eligibility and the application process below.
NTT DATA Hiring Details :-
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Company Name: | NTT DATA |
Post Name: | Remote Engineer |
Salary: | ₹ 4 – 7 LPA (via Glassdoor) |
Degree: | Bachelor’s/Master’s degree |
Batch: | 2019/2020/2021/2022/2023/2024 |
Experience: | Fresher(0-1yr) |
Job Location: | Work from home |
Key roles and responsibilities:-
- Provide day-to-day technical support to end-users to clients
- Investigate first-line support communication and ensure the resolution of incidents
- Check knowledge articles to investigate and resolve incidents
- Identify the root cause of incidents and problems
- Assist in the preparation of RCA
- Follow GDC standard operating procedures
- Participate in daily performance hurdles, identify causes of performance shortcomings, and provide suggestions for improvement
- Review the recurring or high-impact incidents and manage them through a problem-management process
- Document work instructions used in resolving incidents
- Good troubleshooting knowledge of MS Windows, PC Hardware, and Internet Explorer.
- Configuring the active sync accounts on devices
- Create / Delete / Modify the AD user management account.
Academic qualifications :-
- Ability to communicate and work across different cultures and social groups
- Excellent problem-solving skills
- Good knowledge of Outlook (PST, OST,) and Lync configuration.
- Knowledge of WiFi / VPN configuration
- Knowledge of Printer Related problems
Knowledge, skills and attributes:-
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
- Ability to adapt to changing circumstances
- Ability to diagnose and troubleshoot basic technical issues
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
- Ability to empathize and work with customers in real-time to resolve issues
- Basic Understanding of Microsoft Cloud-related solutions. (Azure, Microsoft 365, and EMS Intune/AIP)
- A strong grounding in all areas of Infrastructure Technology
- Strong understanding of Windows10, Microsoft office, and general system administration.
Apply Link : Click Here
To apply for this job please visit unstop.com.