NTT DATAOff Campus Drive 2023: Hiring Freshers as Remote Engineer for Work From Home. You can find more details about eligibility and the application process below.
Provide day-to-day technical support to end-users to clients
Investigate first-line support communication and ensure the resolution of incidents
Check knowledge articles to investigate and resolve incidents
Identify the root cause of incidents and problems
Assist in the preparation of RCA
Follow GDC standard operating procedures
Participate in daily performance hurdles, identify causes of performance shortcomings, and provide suggestions for improvement
Review the recurring or high-impact incidents and manage them through a problem-management process
Document work instructions used in resolving incidents
Good troubleshooting knowledge of MS Windows, PC Hardware, and Internet Explorer.
Configuring the active sync accounts on devices
Create / Delete / Modify the AD user management account.
Academic qualifications :-
Ability to communicate and work across different cultures and social groups
Excellent problem-solving skills
Good knowledge of Outlook (PST, OST,) and Lync configuration.
Knowledge of WiFi / VPN configuration
Knowledge of Printer Related problems
Knowledge, skills and attributes:-
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
Ability to adapt to changing circumstances
Ability to diagnose and troubleshoot basic technical issues
Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
Ability to empathize and work with customers in real-time to resolve issues
Basic Understanding of Microsoft Cloud-related solutions. (Azure, Microsoft 365, and EMS Intune/AIP)
A strong grounding in all areas of Infrastructure Technology
Strong understanding of Windows10, Microsoft office, and general system administration.
