Mphasis is hiring for the position of Junior Fulfillment Associatein Bangalore, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
Company Name
Mphasis
Position
Junior Fulfillment Associate
Qualifications
B.Sc/ B. Com/ BA/ 12th Pass
Batch
2020/ 2021/ 2022/ 2023/ 2024
Experience
Freshers (0 – 1 Years)
Location
Bangalore, India
Key Responsibilities:
Effectively manage personal and customer support inboxes, promptly responding to end-user requests according to the service standards established for each customer.
Process service orders, answer inquiries, maintain account information, and accurately document user information within the ticketing or record system.
Communicate and collaborate effectively with team members, keeping them informed of issue statuses by sharing relevant information.
Adhere to schedules, turnaround times, and shifts, while efficiently managing time and handling multiple priorities.
Accurately complete assigned tasks within the required customer-assigned Service Level Agreements (SLAs).Proactively understand and address user concerns, identifying the root cause of issues.
Eligibility Criteria:
A high school diploma is the minimum requirement, with excellent communication skills.
Preferred educational qualifications include BSc, B. Com, BA, or a diploma (12+3 years of education).
Working Conditions and Requirements:
Training and work will be conducted from the office.
Work from home may be allowed at the company’s discretion.
A reliable and fast Wi-Fi connection (minimum 30 Mbps) at home is required.
Willingness to connect via video during training and one-on-one discussions.
A safe and suitable work environment at home is necessary.
Ability to adhere to break and lunch timings as allocated by the supervisor.
Preferred Skills:
Preference given to candidates with 6 to 12 months of experience in back-office operations, although freshers are also considered.
Strong communication skills.
A basic understanding of supply chain management, order tracking, and documentation is preferred.
Flexibility with shift timings, including the ability to work US shift hours (9-hour shifts).Excellent keyboard skills, with a minimum typing speed of 35 words per minute and 92% accuracy.
Good English comprehension skills, with the ability to understand customer requirements and act accordingly.
About Company:
A leading applied technology services company, we innovate to deliver service excellence and successful outcomes across sales, delivery and development. With our strategy to be agile, nimble and customer-centric, we anticipate the future of applied technology and predict tomorrow’s trends to keep our clients at the summit in an ever-changing marketplace. Leading with architecture and design, our next-gen solutions enable enterprises to accelerate on their digital transformation journey.
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