Mozilor Technologies Recruitment | Hiring Technical Support Engineer – Fresher | Apply Now

  • Full Time
  • Anywhere

Mozilor Technologies Recruitment | Hiring Technical Support Engineer – Fresher

  • Job Position: Technical Support Engineer – Fresher
  • Job Location: Kozhikode, Kerala, India
  • Salary Package: As per Company Standards
  • Full/Part Time: Full Time
  • Req ID:
  • Education Level: Graduation


  • 0-1 year experience in the software/tech industry
  • 2023/2024 Graduates Preferred
  • Hands-on experience with configuring software products
  • Good understanding on JavaScript, HTML, CSS
  • Customer-centric orientation with strong communication skills in English (written and verbal)
  • Analytical, problem-solving, and troubleshooting skills
  • A technical background, preferably in software engineering.

Roles & Responsibilities:-

You will be responsible for providing technical support to new and prospective customers via email/ chat

  • Provide Chat / Email based support to international customers for our SaaS Product
  • Resolve all pre-sales and post-sales customer queries on-time following support SLA
  • Delight customers by assisting them with their queries regarding the product
  • Analyze and understand a problem from the customer’s point of view.
  • Take the role of a consultant in evaluating customer’s requirements and map it to product features.
  • Configure the product on behalf of customers based on their requirements

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