Kyndrylis hiring for the position of Customer Service Representative in India. Candidates with any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
Company Name
Kyndryl
Position
Customer Service Representative
Qualifications
Any Graduate
Batch
Any Batch
Experience
Freshers (0 – 2 Years)
Location
Remote (Work From Home)
Key Responsibilities:
Advises and guides the client regarding the use of a broad range of products, offerings, and services.
Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support.
Using technical resources and tools, they support the client by answering questions and responding to client requirements.
They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance.
They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.
Eligibility Criteria:
Candidate should have minimum 0-2years of experience.
Knowledge of Windows, Mac, or Linux operating systems.
Support help desk knowledge.
Troubleshooting and problem-solving skills.
Customer support knowledge.
Active listener with flexibility to modify approach and adapt to customer needs.
Preferred skills:
Experience working with Windows, Mac, or Linux operating systems.
Troubleshooting and problem-solving expertise.
Support help desk experience.
Customer support experience.
Experience modifying approaches and adapting to customer needs.
About Company:
We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems. We are a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We’re raising the bar.
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