ICICI is hiring Phone Banking Officer | Guwahati, Chennai, Indore, Hyderabad, Thane, Mumbai | Apply Now


ICICI is hiring Phone Banking Officer. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.

About ICICI Bank

ICICI Bank is one of the leading financial institutions in India, renowned for its extensive range of banking and financial services. Established in 1994, the bank has played a pivotal role in transforming the country’s banking sector. With its commitment to innovation and customer-centric approach, ICICI Bank has consistently introduced pioneering solutions to cater to the evolving needs of its customers. The bank offers a comprehensive suite of products and services, including personal banking, corporate banking, wealth management, insurance, and investment services. ICICI Bank’s strong emphasis on technological advancements has enabled it to provide convenient and secure digital banking solutions, ensuring seamless transactions and a superior customer experience. With its robust network of branches and ATMs across the nation, ICICI Bank continues to be a trusted financial partner for millions of individuals and businesses, contributing to the growth and development of the Indian economy.

ICICI Bank Recruitment 2023

Company name ICICI Bank
Website www.icicibank.com
Job Role Phone Banking Officer
Work Location Guwahati, Chennai, Indore, Hyderabad, Thane, Mumbai
Job Type Full Time
Experience 0-6 Years
Qualification Bachelor’s Degree
Batch Not Mentioned
Package up to 4 LPA(Expected)

Job Description

Job Purpose: The primary objective of this role is to provide efficient customer service by addressing customer queries over the phone on a daily basis. Additionally, the position entails promoting and selling banking products to existing customers via phone interactions.

Roles & Responsibilities:

  1. Resolving customer complaints and queries effectively through phone conversations.
  2. Providing customers with accurate and relevant information about products and services.
  3. Utilizing phone interactions to cross-sell a range of banking products.

Key skills:

  1. Fluent in spoken English and Hindi.
  2. Willingness to work in rotational shifts.


  1. Passionate: Demonstrates a constant drive for personal and team improvement, shows strong initiative even in challenging situations.
  2. Customer-Oriented: Sees every customer interaction as an opportunity to create a positive impact, consistently strives to understand customer needs, and maintains accessibility and responsiveness.

Experience: Graduates with 0 to 4 years of experience and excellent communication skills.

Location: Hyderabad, Mumbai, Guwahati, Chennai, Indore, Thane

How to Apply?

  • To apply for a job, read through all information provided on the job listing page carefully.
  • Look for the apply link on the job listing page, usually located somewhere on the page.
  • Clicking on the apply link will take you to the company’s application portal.
  • Enter your personal details and any other information requested by the company in the application portal.
  • Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
  • Double-check all the information provided before submitting the application.
  • Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
  • Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.

To apply for this job please visit www.icicicareers.com.

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