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HCLTech Mega Walk-In Drive 2024 | Customer Support – Fresher | 2.8 Lakhs PA | Apply Now

  • Full Time
  • Anywhere

HCLTech Mega Walk-In Drive 2024 | Customer Support – Fresher | 2.8 Lakhs PA

  • Job Position: Customer support – international voice
  • Job Location: Chennai, Tamil Nadu, India
  • Salary Package: 2.8 Lakhs PA
  • Full/Part Time: Full Time
  • Req ID:
  • Education Level: Graduation

Qualifications

  • Excellent communication skills both verbal and written Mandatory.
  • A problem solving mind-set.
  • The ability to multi task
  • Able to work well as an individual and as part of a team
  • Any Graduation or 12th is mandatory.

Key Roles and Responsibilities:

Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs

  • Responding to queries regarding Experian, our products, services, data and client accounts
  • Managing multiple client queries at once
  • Utilizing workflow tools to manage your own workload
  • Contributing to the achievement of team targets including service levels and quality measures
  • Maintain accurate records of customer communication and discussions using the appropriate internal system/s
  • Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
  • Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
  • Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
  • Deliver great clients and consumers service and seek to exceed client / consumer expectations

To apply for this job please visit www.linkedin.com.

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