HCLTech Mega Walk-In Drive 2024 | Customer Support – Fresher | 2.8 Lakhs PA
Qualifications
- Excellent communication skills both verbal and written Mandatory.
- A problem solving mind-set.
- The ability to multi task
- Able to work well as an individual and as part of a team
- Any Graduation or 12th is mandatory.
Key Roles and Responsibilities:
Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs
- Responding to queries regarding Experian, our products, services, data and client accounts
- Managing multiple client queries at once
- Utilizing workflow tools to manage your own workload
- Contributing to the achievement of team targets including service levels and quality measures
- Maintain accurate records of customer communication and discussions using the appropriate internal system/s
- Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
- Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
- Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
- Deliver great clients and consumers service and seek to exceed client / consumer expectations
To apply for this job please visit www.linkedin.com.