... HCL Technologies Recruitment | Hiring Senior Analyst – Fresher / Experienced | Apply Now - HireHuntIndia.com

HCL Technologies Recruitment | Hiring Senior Analyst – Fresher / Experienced | Apply Now

  • Full Time
  • Anywhere

HCL Technologies Recruitment | Hiring Senior Analyst – Fresher / Experienced

  • Job Position: Senior Analyst
  • Job Location: Hyderabad, India
  • Salary Package: As per Company Standards
  • Full/Part Time: Full Time
  • Req ID:
  • Education Level: Graduation

Qualifications

  • Qualification: B-Tech
  • Experience: 0 – 2.5 Years
  • Skills: Service Desk

Roles & Responsibilities:-

  • To maintain high login Efficiency (Availability) for customers.
  • To provide level 1 remote desktop support to resolve tickets orprovide hardware or software or network problem diagnosis or resolution via telephoneoremailorchat within agreed SLA of ticket volume and time.
  • To update worklogs and follow shiftor escalation process to escalate complex problem to appropriate support specialistsorroute problems to 2nd and 3rd level IT support staff as the case be.
  • Work on value adding activities such Knowledge base update and self development.
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.
  • To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.

To apply for this job please visit www.hcltech.com.

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