... HCL Tech Off Campus Walk-In Drive | Customer Support – Fresher | Apply Now - HireHuntIndia.com

HCL Tech Off Campus Walk-In Drive | Customer Support – Fresher | Apply Now

  • Full Time
  • Anywhere

HCL Tech Off Campus Walk-In Drive | Customer Support – Fresher

  • Job Position: Customer Support – Voice Process
  • Job Location: Ambattur, Chennai, India
  • Salary Package: CTC: 2,50,000 PA
  • Full/Part Time: Full Time
  • Req ID:
  • Education Level: Any Graduation

Qualifications

  • Any Graduation is mandatory.
  • Experience: 0 to 1 Year (with proper documents)
  • Excellent communication skills both verbal and written Mandatory.
  • A problem solving mind-set.
  • The ability to multi task
  • Able to work well as an individual and as part of a team

Roles & Responsibilities:-

  • Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs
  • Managing multiple client queries at once
  • Utilizing workflow tools to manage your own workload
  • Contributing to the achievement of team targets including service levels and quality measures
  • Maintain accurate records of customer communication and discussions using the appropriate internal system/s
  • Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
  • Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
  • Ensure that good client / consumer outcomes are at the centre of all operational activity and decision making
  • Deliver great clients and consumers service and seek to exceed client / consumer expectations

Walk-In Drive Details:

  • Date: 27th January 2024, Timing: 12:00 PM to 2:30 PM
  • HCL Technologies AMB 6:8, South Phase, Sidco Industrial Estate, Ambattur Industrial Estate, Chennai, Tamil Nadu 600058.

To apply for this job please visit www.firstnaukri.com.

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