HBC Off Campus Drive | Graduate Trainee – Fresher | Apply Now

Qualifications

• Graduate
• Excellent Communication Skills
• Prior Experience in US call center of minimum 6 months to 1 year will be given preference.
• Demonstrated ability to provide the highest level of customer service to internal and external candidates.
• Must be tech savvy; proficient in Word, Excel, Applicant Tracking Systems and CRM’s with the ability to learn additional programs as needed.
• Preference if handled Gift card processes.

Roles & Responsibilities:-

• As a Trainee – You will be responsible follow the SOP to complete the transactions assigned /received via Store Associates on calls.
• This role is essential to the team and applicants must be able to thrive in a high pressure, fast moving, and evolving environment.
• The successful candidate must have the ability to quickly assess the Customer needs and provide the
• resolution as per the process stated. Need to provide the numbers (Minimum target of Inbound Calls) without impacting the Quality. Working on FCR’s