FreeElective Network Recruitment | Executive – Fresher  | Apply Now

Qualifications

Required Qualifications & Skills:-

• No college degree is necessary; prior work experience is useful, but not necessary – freshers are also invited to apply
• Genuine interest in helping our users as they go about what may be a life-changing experience
• Good reading comprehension and communication skills (verbal and written) in English
• Good typing skills and working knowledge of office productivity software (e.g., Excel, Google Sheets)
• Familiarity with web technology and comfort with the Internet
• Prior experience in any customer-facing job
• Fluent in at least one Indian language
• Ability to excel in a metrics-driven environment
• Familiarity with customer relationship management (CRM) software tools
• Experience with consumer-facing, interactive web sites or mobile apps

DESIRED SOFT SKILLS:

• Team player with strong analytical and project management skills
• Organized and detail-oriented individual who works well with deadlines
• Willingness to learn, switch roles as necessary, and to roll up one’s sleeves to get a job done
• Self-starter with the ability to work independently in a fast-changing environment
• Energized by the opportunities and challenges of working at a small and growing company
• Job Description & Responsibilities:-
• Review submitted user profiles to ensure that they comply with our code of conduct and terms of service
• Communicate established terms, seeming violations, and required edits to users and also respond to user enquiries and complaints clearly, objectively, and patiently
• Maintain intimate knowledge of our service and exercise good judgment in interactions with users
• Preserve our customer base by proactively communicating with customers and promoting the value of our services
• Track user feedback and work with the customer support manager and community manager to update the online Help Center
• Work closely with the customer support manager to resolve user issues efficiently
• Ensure a consistent tone, style, and approach in responding to user enquiries and complaints
• Remain current with training, policy, and procedural updates
• Work with management team to devise processes, tools, or features to reduce tickets overall
• Assist management team in ensuring efficient progress of workflow and transforming business visions into reality