Flexera Recruitment | Associate Technical Support Engineer | Apply Now

  • Full Time
  • Bangalore, India
  • INR 6.8 LPA (via Glassdoor) INR / Year

Flexera

Company Name: Flexera
Post Name: Associate Technical Support Engineer
Salary: INR 6.8 LPA (via Glassdoor)
Degree: Bachelor’s Degree
Batch: 2019/2020/2021/2022/2023/2024
Experience: Fresher
Job Location: Bangalore, India

Job Description & Responsibilities:-

  • Takes ownership of daily Support case volume via any of the incoming channels (phone, email, chat, screen-shares)
  • Verifies support entitlements, providing initial response within SLA
  • Works collaboratively with team to quickly resolve and update customers on case volume
  • Documents all interactions within CRM (Salesforce), creating new cases as appropriate
  • Contributes to the Community forums/blogs and our knowledge base
  • Must be able to perform thorough research as well as ask the right questions to successfully resolve or quickly escalate for an expedited solution
  • Able to work hours that align with Flexera’s global customer base (APAC, EMEA, North America)

Eligibility Criteria:-

  • Bachelor’s degree in computer science, information technology, or related field
  • Passionate customer orientation and dedication
  • Strong analytical and problem-solving skills; possesses intellectual curiosity; eagerness to learn new technologies/skills

Preferred Skill Set:-

  • Solid interpersonal skills; excellent verbal, written, and listening communication skills with English (applies a communication strategy that is appropriate and effective for the situation, or context and target audience; successfully conveys and receives intended messages while maintaining relationships)
  • Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), while maintaining a sense of urgency to provide a positive customer experience.
  • Creates and pursues goals that contribute to company success, holds self and others accountable to deliver results
  • Adapts and responds to the changing environment and to create opportunities for positive change. Works to understand and support the needs of others
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