eBay is hiring for the position of GCX Commercial Teammate/ Risk Operations Agent in Mumbai, India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
Company Name
eBay
Position
GCX Commercial Teammate/ Risk Operations Agent
Qualifications
Any Graduate
Batch
Any Batch
Experience
Freshers/ Experienced
Location
Remote (Work From Home)
Key Responsibilities:
Address day-to-day reactive issues through customer email and chat channels, with the possibility of outreach via phone.
Ensure timely and efficient completion of assigned tasks and responsibilities.
Collaborate with team members to achieve business goals and actively contribute to initiatives aimed at improving team performance and processes.
Meet or exceed specified targets for turnaround time and delivery quality, demonstrating attention to detail.
Adhere to defined processes and SLAs, specifically the outlook issue process.
Act as a trusted advisor to sellers and account managers, addressing concerns related to defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards/policy-related matters impacting sales growth.
Resolve eBay-specific impediments to growth and sales for merchants, including defect reviews/removal, eMBG case review/action, technical issues, and adherence to standards and policies.
Coach merchants to proactively address issues and policies, fostering a proactive approach to avoid potential problems, and encourage the adoption of eBay tools and standard processes.
Interact with internal partners, advisors, policy makers, and technical teams to facilitate speedy issue resolution.
Establish trust between eBay and customers while maintaining a high level of detail and accuracy.
Share timely findings and insights with Account Managers and key stakeholders.
Communicate learned experiences with the team during daily huddles, focusing on exciting or unique issues and queries.
Demonstrate empathy toward customer concerns and take ownership of resolution through to completion.
Utilize negotiation and influence skills when necessary to advocate on behalf of eBay and/or the customer.
Summarize and provide customer feedback to management.
Eligibility Criteria:
Any Graduate
Preferred skills:
Exhibit strong probing and problem-solving skills.
Proficient in multi-tasking, with the ability to be flexible and adapt quickly to changes.
Possess expert knowledge of MS Office, particularly PPT and Excel.
Understanding of data interpretation and quality insights is an added advantage for success in this role.
Capability to work effectively in a team environment and collaborate seamlessly with others.
Demonstrated excellent time management, along with strong communication and interpersonal skills.
Self-starter with a positive attitude.
Maintain a professional demeanor at all times.
About Company:
At eBay, we create pathways to connect millions of sellers and buyers in more than 190 markets around the world. Our technology empowers our customers, providing everyone the opportunity to grow and thrive – no matter who they are or where they are in the world. And the ripple effect of our work creates waves of change for our customers, our company, our communities and our planet.
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