ChargePoint Off Campus Hiring – Associate Technical Support Engineer – Apply Now! | Apply Now

ChargePoint Off Campus Hiring – Associate Technical Support Engineer. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.

ChargePoint Off Campus Hiring – Associate Technical Support Engineer

Job Description

ChargePoint Off Campus Hiring – Associate Technical Support Engineer

What You Will Contribute to ChargePoint

• A strong dedication to delivering customer-focused support and solutions.
• Creativity in tackling challenges, including the ability to think beyond conventional approaches.
• Proficiency in interpreting site plans, technical manuals, and product specifications.
• Exceptional problem-solving and advanced analytical skills to resolve complex hardware and software interactions.
• Clear and effective communication skills, capable of simplifying intricate concepts for diverse audiences in both verbal and written formats.
• Demonstrated expertise in leading initiatives, fostering collaboration across teams, and ensuring accountability.
• Experience developing test strategies, creating test plans, and documenting software specifications.
• Proficient account management skills, including analyzing and addressing ongoing or historical issues for key clients.
• Flexibility and adaptability when dealing with significant changes in work environments, tasks, or processes.
• Ability to work independently with minimal supervision to achieve project objectives.
• Open and transparent communicator who provides and welcomes constructive feedback.
• Proactively identifies opportunities for product improvement, including design optimization, failure resolution, and quality assurance.
• Focused and self-motivated to accomplish individual and team goals efficiently.
• Adept at managing challenging interpersonal situations, using tactful approaches to defuse tension and resolve conflicts.
• Embraces diversity, actively respecting and integrating the unique perspectives, skills, and experiences of others.
• Upholds high personal standards, ensuring accountability and striving for excellence without external pressure.

Key Requirements

• Strong interpersonal, organizational, motivational, and communication skills.
• Sound knowledge of networking fundamentals, including TCP/IP and machine-to-machine (M2M) communication.
• Familiarity with cloud management platforms and application support processes.
• Experience in creating and maintaining technical documentation and knowledge repositories.
• Ability to identify and document requirements to enhance supportability and serviceability.
• Strong understanding of computers, mobile devices, and related technologies.
• Competence in collaborating with hardware and software teams to resolve technical issues.
• Proficiency in CRM tools like Salesforce for customer management.
• Capability to provide clear, step-by-step technical guidance in both verbal and written formats.
• Familiarity with bug-tracking tools such as Jira or similar software.
• Additional certifications in Microsoft, Linux, networking, or related technologies are advantageous.

Must-Have

• Recent graduate or at least 1 year of experience as a Technical Support Engineer, particularly in providing phone-based support for complex software or hardware solutions.
• Educational background, certifications, or hands-on experience in a technical field.
• Excellent proficiency in English communication.

Location
Bangalore, India

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How to Apply?

• To apply for a job, read through all information provided on the job listing page carefully.
• Look for the apply link on the job listing page, usually located somewhere on the page.
• Clicking on the apply link will take you to the company’s application portal.
• Enter your personal details and any other information requested by the company in the application portal.
• Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
• Double-check all the information provided before submitting the application.
• Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
• Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.

About ChargePoint

ChargePoint is a leading provider of electric vehicle (EV) charging solutions, offering one of the largest and most comprehensive networks for EV charging worldwide. The company focuses on making EV charging seamless, reliable, and accessible, catering to both individual drivers and businesses. With a wide range of charging products, software services, and support, ChargePoint empowers the transition to sustainable transportation by enabling easy access to charging stations at homes, workplaces, and public spaces. By integrating innovation and sustainability, ChargePoint plays a pivotal role in shaping the future of electric mobility.