BT Group Off Campus Hiring | Customer Service Advisor – Fresher / Experienced
Qualifications
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Complaint Management
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Information Management
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Communication
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Requirements Analysis
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Continuous Improvement
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Issue Resolution
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Problem Solving
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Billing
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Time Management
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Customer Relationship Management
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Escalation Management
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Technical Support
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Decision Making
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Growth Mindset
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Stakeholder Management
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Inclusive Leadership
Roles & Responsibilities:-
The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group’s solution portfolio, all with full supervision.
- Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group’s resource pool, within guidelines and under full supervision.
- Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
- Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
- Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
- Participates in the continuous improvement activities to improve the customer service team processes.
Job Posting Date:- 09th February 2024
To apply for this job please visit jobs.bt.com.